Always purchase your Auping product at an authorized selling point
We strongly advise you to buy Auping products at our authorized selling points only. This way we can guarantee the quality of your product. An overview of our selling points can be found here. Auping does not offer a warranty on products that have not been sold, delivered or assembled by an authorized point of sale (store, studio or online). Also, depending on the nature of the complaint, combinations with non-Auping products can lead to rejection or limitation of the warranty claim.
Warranty claims can only be made by the original buyer. Auping will need the original invoice to validate your claim, so make sure you hold on to this. The claim must also be made to the point of sale where the product was originally purchased, even if the buyer has moved to another country. The rights stated in the Auping warranty policy belong to the buyer. If the buyer is a natural person and not acting on behalf of a profession or business, the rights he or she is entitled to under our warranty are without prejudice to the rights or claims granted by law.
Our warranty only applies to countries where Auping is officially represented. Warranty and service can be refused when Auping products are transported to countries where Auping is not officially represented.
Warranty in case of material or manufacturing defects
In the case of material or manufacturing defects, the defect will be repaired in accordance with the Auping warranty conditions. When this is not possible, another suitable solution will be offered. In this case, the product will be replaced by the same or – if the product is no longer available – an equivalent alternative. In certain cases, compensation can be offered. Auping assesses whether the defect will be compensated by replacement, repair or reimbursement.
Defects/damages due to poor maintenance
To ensure your claim is validated, you must follow Auping's maintenance advice. In addition, the warranty only applies in the case of normal household use. Warranty claims for defects and/or damages due to inappropriate actions (overpressure for example), incorrect use or standard cases of wear and tear within the legal standards will not be validated. Also, no claim can be made on the guarantee on mattresses when they are placed in a moist environment.
Complaints procedure
Any complaint will first be reviewed by Auping. If considered valid, the defective product (or parts) will be repaired or replaced free of material costs. If repairing or replacing the product is not possible, another suitable solution will be offered.
Depending on the country in which the warranty claim is made, the warranty does not automatically include reimbursement of the costs of shipping the defective product to the Auping factory or point of sale for inspection or repair. This also applies to returning products which have been replaced or repaired. Within the Auping warranty, the repair itself is free of charge. However, transport costs may be charged by the Auping selling point.
Warranty term after repair or replacement
When a part is repaired or replaced within the warranty period, the remaining warranty period of the complete product also applies to this part. This is also the case when the complete product has been replaced.
Auping-certified = CBW-certified
Purchasing an Auping product at one of our authorized points of sale ensures you this store or studio is also CBW-certified. A CBW-certified selling point must meet strict requirements, in particular when it comes to down payments, the guarantee policy and the handling of complaints. More information can be found at www.cbw-erkend.nl.
